Shipping policy

Shipping Policy

Last updated: May 2026

Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with your tracking number once your order has shipped.

Shipping Times

Usual times are 5-10 Business Days!

Delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods. We would always inform you in those cases via support@liveprym.com

Shipping Rates Shipping rates are calculated at checkout based on your location and order weight. We offer free standard shipping on orders over $[X].

Order Tracking Once your order ships, you'll receive an email with a tracking link. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at support@liveprym.com. We will do our best to resolve the issue quickly.

Customs & Duties (International Orders) International customers are responsible for any customs fees, import duties, or taxes charged by their country. These charges are outside our control and are not included in your order total.